Technical Support

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Technical Support

Technical support is available for Process Simulator according to your purchased support agreement. Support representatives are glad to answer specific questions you may have and offer direction in solving specific modeling challenges you encounter.

Before contacting technical support, please use the advanced search techniques available from the Process Simulator Help System to try to find a resolution to your problem.

Technical support is available via telephone and email. When you contact technical support, please be prepared to provide your user profile and a description of any problems you are experiencing.

User Profile

Your name and company.
The serial number you used to register Process Simulator.
Version of Process Simulator, which is available from the Process Simulator menu > Help > About.
Current Computer Configuration.

Problem Description

Brief description of the problem you are experiencing.
What you were doing when the problem occurred.
The exact wording of any messages that appeared on your screen.

Telephone: 1-888-PROMODEL or (801) 223-4678

Speak to a technical support engineer and resolve the problem over the phone. Our support lines are open Monday through Friday from 6:00 AM to 6:00 PM MST.

Email: support@promodel.com

When you contact technical support via email, please send your user profile, a description of the problem you are encountering, and, if possible, a copy of your model in .vsd format.