| ProModel is totally
committed to your success. Whether you have a technical
support question or are attending a training course, our
goal is to always deliver value and exceed your expectations.
Our comprehensive Maintenance
and Support contract includes:
- Extended technical support hours, 6:00 a.m. to 6:00
p.m. MST.
- Access to the ProModel Solutions
Cafe, a constantly growing knowledge base of solutions
and techniques.
- Software upgrades and product enhancements for one
year.
Click here for
a overview of the differences between technical
support vs. consulting.
Who is eligible for Technical
Support?
Technical Support is available to all customers that
have a current customer contract International support
is available through your local ProModel distributor.
How can Technical Support help
me?
Our technical support team is ready to answer your questions
regarding: installation, licensing, modeling, and error
troubleshooting. We have experts on staff to handle
the entire family of ProModel products.
How do I log on to the Solutions
Café?
Click here to log on with your Username and password.
Need a password? Please send a password request with
your name, company, and software license number to support@ProModel.com
More FAQs?
We have over 600 Answers to FAQ’s available within
our Solutions Café. After logging on to the Solutions
Café, select Knowledge Base and then Find Answers
to search our knowledge base of technical support issues.
What does a customer contract
include?
Our comprehensive customer contract includes:
• Regular hours, in-office support: 6:00 a.m.
to 6:00 p.m. MST.
• Access to the ProModel "Solutions Cafe"
a constantly growing, members only, knowledge base of
solutions and techniques.
• Software upgrades and product enhancements for
one year.
Click
here to see the full list of what the Customer Contract
provides.
What Does Technical Support
Provide?
We provide full technical support for all ProModel products.
We can answer your questions concerning installation,
troubleshoot modeling functionality, we even provide
technique suggestions for modeling tricky situations.
Our technical support team is made up of highly qualified
and experienced simulation experts.
We also provide support for ProModel’s ActiveX
functionality, with limited programming assistance available.
Beyond Technical Support?
We have an excellent team of consulting professionals
available to assist you. ProModel consultants can help
you build custom solutions, including powerful applications
linked to ERP and other data systems. Please contact
us for more information.
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