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"ProModel has accelerated the time it takes us to create a critical mass of support for changes to complicated businesses. This single fact has provided MILLIONS of dollars in bottom line benefits."

- Peter Kalish, GE Corporate R&D

ProModel is a powerful ally for reducing business costs, increasing organizational capacity, accelerating cycle times and improving customer service. Our continuous process improvement software and consulting solutions have created more than US$1 billion of value, and typically show returns of over 10 times the investment in a just a few months.

Customers like General Electric, IBM, Johnson & Johnson, Pfizer and DuPont apply our solutions to solve complex applications including:

• Reducing order-to-cash cycle time
• Supporting 6 sigma projects
• Accelerating new product development
• Adding advanced analytical capabilities to ERP systems
• Optimizing supply chain and logistics networks
• Improving customer service with lower cost
• Optimally designing call centers

Here are just a few specific examples from thousands of success stories of how customers have applied the ProModel technology for business applications.

Manufacturing Videos

Pharma Mfg Contractor - Single Project Planning and Execution

Pharma Mfg Contractor - Coordination of Multiple Projects

Pharma Mfg Contractor - Project Manage Issues

Pharma Mfg Contractor - Simulation Solution Considered
for Project Mgt Issues

Pharma Mfg Contractor - Simulation Implementation

Solution: Simulation Proof of Concept and New Product Introduction

Teradyne’s Operations NPI (New Product Introductions) Team felt that new software tools were needed in order to provide improved strategic decision making and the desired increased confidence in the risk assessment for overall company performance. The evaluations would have to account for real life variability and interdependencies as well as allow multiple scenario evaluation and sensitivity analysis.

The Operations NPI Team, decided to test ProModel’s simulation software to see if it could provide the level of answers that the current tool-set and methods could not. The initial objective for this project was a “proof of concept” for simulation technology. If the proof of concept worked, then simulation software would be incorporated into the Operations NPI tool-set for decision support.

Click here to read the full story

Major Innovator in the Oil Drilling Industry

Solution: New Plant Layout – New Product Introduction

The client is an innovator in the oil drilling industry for drill bits and the pipe strings that drive the bits thousands of feet to oil. To help counter the rising costs of drilling and exploration they envisioned a product that provides rig operators information about what is happening at the drill bit.

With the product nearly developed, engineers and architects designed an 80,000 square foot building for the manufacture of the new drill pipe and remanufacture of bits returning from the field. This joint venture had to reach profitability quickly after coming on-line. Start up risks had to be reduced, and certainty was needed in the ramp up to reach planned capacity.

Results
• Identified the most cost effective Course of Action such that the new facility could produce to the demand requirements.
• Ensured that the $8.5 million investment would meet the venture objectives.
• Predicted the impact of repairs and remanufacture of products returning from the field.
• Developed the basis for a supply chain analysis for the flow of returns from the field for remanufacturing, rebuilding, and upgrade.

Click here to read the full project review.

Solution: Supporting 6 sigma projects.

GE is a global leader in applying the ProModel technology to their most complex manufacturing, logistics and business challenges. Specific applications and benefits are confidential, but we proudly supply and support General Electric in their world-class business reengineering efforts

.Big 3 Automaker

Solution: Accelerating new product development processes.

The business process of new vehicle development is extremely complex, spread out over many years, thousands of people and dozens of resource groups. Multiple vehicles on different time schedules add additional complication. Our scientific and simplifying approach to this complex problem, identifies the constraint resource groups, reduces costs in non-constraint resource groups and increases new product throughput by improving the way constraint resources interact with other groups.

Solution: Optimally designing call centers.

American Express was looking to both reduce costs and improve customer service at 4 major operation centers, with 8,000 employees and more than 100 million customer phone calls per year. Our technology was used to develop models for resource allocation and call routing that considered variations in phone agent skill level and inbound calls. After identifying savings of more than $1 million, American Express now applies the technology in other areas.

Solution: Emergency preparedness.

The FAA Aviation Safety Hotline takes calls from people having knowledge of FAA regulation violations and disasters. ProModel developed a custom model of their phone system and expected variation of incoming calls based on various past disasters. The solution was used to design and evaluate new technology and staffing, thus improving customer service to the public at lower cost.