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"ProModel has accelerated the time it takes us to create
a critical mass of support for changes to complicated businesses.
This single fact has provided MILLIONS of dollars in bottom line
benefits."
- Peter Kalish, GE Corporate R&D
ProModel is a powerful ally for reducing business costs, increasing
organizational capacity, accelerating cycle times
and improving customer service. Our continuous
process improvement software and consulting solutions have
created more than US$1 billion of value, and typically show
returns of over 10 times the investment in a just a few months.
Customers like General Electric, IBM, Johnson & Johnson, Pfizer
and DuPont apply our solutions to solve complex applications including:
• Reducing order-to-cash cycle time
• Supporting 6 sigma projects
• Accelerating new product development
• Adding advanced analytical capabilities to ERP systems
• Optimizing supply chain and logistics networks
• Improving customer service with lower cost
• Optimally designing call centers
Here are just a few specific examples from thousands of success
stories of how customers have applied the ProModel technology
for business applications.
Solution: Simulation Proof of Concept and New Product
Introduction
Teradyne’s Operations NPI (New Product Introductions)
Team felt that new software tools were needed in order to
provide improved strategic decision making and the desired
increased confidence in the risk assessment for overall company
performance. The evaluations would have to account for real
life variability and interdependencies as well as allow multiple
scenario evaluation and sensitivity analysis.
The Operations NPI Team, decided to test ProModel’s
simulation software to see if it could provide the level of
answers that the current tool-set and methods could not. The
initial objective for this project was a “proof of concept”
for simulation technology. If the proof of concept worked,
then simulation software would be incorporated into the Operations
NPI tool-set for decision support.
Solution: New Plant Layout – New Product Introduction
The client is an innovator in the oil drilling industry for
drill bits and the pipe strings that drive the bits thousands
of feet to oil. To help counter the rising costs of drilling
and exploration they envisioned a product that provides rig
operators information about what is happening at the drill
bit.
With the product nearly developed, engineers and architects
designed an 80,000 square foot building for the manufacture
of the new drill pipe and remanufacture of bits returning
from the field. This joint venture had to reach profitability
quickly after coming on-line. Start up risks had to be reduced,
and certainty was needed in the ramp up to reach planned capacity.
Results
• Identified the most cost effective Course of Action
such that the new facility could produce to the demand requirements.
• Ensured that the $8.5 million investment would meet
the venture objectives.
• Predicted the impact of repairs and remanufacture
of products returning from the field.
• Developed the basis for a supply chain analysis for
the flow of returns from the field for remanufacturing, rebuilding,
and upgrade.
Click here to read the full project review.
Solution: Supporting 6 sigma projects.
GE is a global leader in applying the ProModel technology to their most
complex manufacturing, logistics and business challenges.
Specific applications and benefits are confidential, but we
proudly supply and support General Electric in their world-class
business reengineering efforts
.Big 3 Automaker
Solution: Accelerating new product development processes.
The business process of new vehicle development is extremely complex,
spread out over many years, thousands of people and dozens
of resource groups. Multiple vehicles on different time schedules
add additional complication. Our scientific and simplifying
approach to this complex problem, identifies the constraint
resource groups, reduces costs in non-constraint resource
groups and increases new product throughput by improving the
way constraint resources interact with other groups.
Solution: Optimally designing call centers.
American Express was looking to both reduce costs and improve customer
service at 4 major operation centers, with 8,000 employees
and more than 100 million customer phone calls per year. Our
technology was used to develop models for resource allocation
and call routing that considered variations in phone agent
skill level and inbound calls. After identifying savings of
more than $1 million, American Express now
applies the technology in other areas.
Solution: Emergency preparedness.
The FAA Aviation Safety Hotline takes calls from people having knowledge
of FAA regulation violations and disasters. ProModel developed a custom
model of their phone system and expected variation of incoming calls
based on various past disasters. The solution was used to design and
evaluate new technology and staffing, thus improving customer service
to the public at lower cost.
