-- Your Industry --
"ProModel has accelerated the time
it takes us to create a critical mass of support for
changes to complicated businesses. This single fact
has provided MILLIONS of dollars in bottom line benefits."
- Peter Kalish, GE Corporate
ProModel is a powerful ally for reducing business
costs, increasing organizational capacity, accelerating
cycle times and improving customer
service. Our continuous process improvement
software and consulting solutions have created more
than US$1 billion of value, and typically show returns
of over 10 times the investment in a just a few months.
Customers like General Electric, IBM, Johnson &
Johnson, Pfizer and DuPont apply our solutions to solve
complex applications including:
• Reducing order-to-cash cycle time
• Supporting 6 sigma projects
• Accelerating new product development
• Adding advanced analytical capabilities to ERP
• Optimizing supply chain and logistics networks
• Improving customer service with lower cost
• Optimally designing call centers
Here are just a few specific examples from thousands
of success stories of how customers have applied the
ProModel technology for business applications.
Pharma Mfg Contractor - Single Project Planning and Execution
Pharma Mfg Contractor - Coordination of Multiple Projects
Pharma Mfg Contractor - Project Manage Issues
Pharma Mfg Contractor - Simulation Solution Considered
for Project Mgt Issues
Pharma Mfg Contractor - Simulation Implementation
Solution: Simulation Proof of Concept and New
Teradyne’s Operations NPI (New Product Introductions)
Team felt that new software tools were needed in order
to provide improved strategic decision making and the
desired increased confidence in the risk assessment
for overall company performance. The evaluations would
have to account for real life variability and interdependencies
as well as allow multiple scenario evaluation and sensitivity
The Operations NPI Team, decided to test ProModel’s
simulation software to see if it could provide the level
of answers that the current tool-set and methods could
not. The initial objective for this project was a “proof
of concept” for simulation technology. If the
proof of concept worked, then simulation software would
be incorporated into the Operations NPI tool-set for
here to read the full story
Major Innovator in the Oil Drilling Industry
Solution: New Plant Layout – New Product
The client is an innovator in the oil drilling industry
for drill bits and the pipe strings that drive the bits
thousands of feet to oil. To help counter the rising
costs of drilling and exploration they envisioned a
product that provides rig operators information about
what is happening at the drill bit.
With the product nearly developed, engineers and architects
designed an 80,000 square foot building for the manufacture
of the new drill pipe and remanufacture of bits returning
from the field. This joint venture had to reach profitability
quickly after coming on-line. Start up risks had to
be reduced, and certainty was needed in the ramp up
to reach planned capacity.
• Identified the most cost effective Course of
Action such that the new facility could produce to the
• Ensured that the $8.5 million investment would
meet the venture objectives.
• Predicted the impact of repairs and remanufacture
of products returning from the field.
• Developed the basis for a supply chain analysis
for the flow of returns from the field for remanufacturing,
rebuilding, and upgrade.
Click here to read the full project review.
Solution: Supporting 6 sigma projects.
GE is a global leader in applying the ProModel technology
to their most complex manufacturing, logistics and business
challenges. Specific applications and benefits are confidential,
but we proudly supply and support General Electric in
their world-class business reengineering efforts
.Big 3 Automaker
Solution: Accelerating new product development processes.
The business process of new vehicle development is
extremely complex, spread out over many years, thousands
of people and dozens of resource groups. Multiple vehicles
on different time schedules add additional complication.
Our scientific and simplifying approach to this complex
problem, identifies the constraint resource groups,
reduces costs in non-constraint resource groups and
increases new product throughput by improving the way
constraint resources interact with other groups.
Solution: Optimally designing call centers.
American Express was looking to both reduce costs and
improve customer service at 4 major operation centers,
with 8,000 employees and more than 100 million customer
phone calls per year. Our technology was used to develop
models for resource allocation and call routing that
considered variations in phone agent skill level and
inbound calls. After identifying savings of more than
$1 million, American Express now applies
the technology in other areas.
Solution: Emergency preparedness.
The FAA Aviation Safety Hotline takes calls from people
having knowledge of FAA regulation violations and disasters.
ProModel developed a custom model of their phone system
and expected variation of incoming calls based on various
past disasters. The solution was used to design and
evaluate new technology and staffing, thus improving
customer service to the public at lower cost.