ProModel Support
ProModel is committed to your success. Whether
you have a technical support question or are attending
a training course, we deliver value and exceed
expectations.
Contact Us
Customer Support Hotline: 1-888-ProModel
E-mail: support@ProModel.com |
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FAQs
Solutions Café
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Product News
The latest update for ProModel, MedModel, and ServiceModel
is now available in the Solution's Café. Download
it now! If you have any questions about the details
of the update, please feel free to contact Technical
Support (support@ProModel.com
or 1-888-ProModel)
FAQ’s
Who is eligible for Technical Support?
How can Technical Support help me?
How do I log on to the Solutions Café?
More FAQs?
What does a customer contract include?
What Does Technical Support Provide?
Beyond Technical Support?
What’s the latest version of my
product?
What version of the product am I using?
What are the latest version’s features?
Who is eligible for Technical
Support?
Technical Support is available to all customers that
have a current customer contract International support
is available through your local ProModel distributor.
How can Technical Support help
me?
Our technical support team is ready to answer your questions
regarding: installation, licensing, modeling, and error
troubleshooting. We have experts on staff to handle
the entire family of ProModel products.
How do I log on to the Solutions
Café?
Click here to log on with your Username and password.
Need a password? Please send a password request with
your name, company, and software license number to support@ProModel.com
More FAQs?
We have over 600 Answers to FAQ’s available within
our Solutions Café. After logging on to the Solutions
Café, select Knowledge Base and then Find Answers
to search our knowledge base of technical support issues.
What does a customer contract
include?
Our comprehensive customer contract includes:
• Regular hours, in-office support: 6:00 a.m.
to 6:00 p.m. MST.
• Access to the ProModel "Solutions Cafe"
a constantly growing, members only, knowledge base of
solutions and techniques.
• Software upgrades and product enhancements for
one year.
Click
here to see the full list of what the Customer Contract
provides.
What Does Technical Support
Provide?
We provide full technical support for all ProModel products.
We can answer your questions concerning installation,
troubleshoot modeling functionality, we even provide
technique suggestions for modeling tricky situations.
Our technical support team is made up of highly qualified
and experienced simulation experts.
We also provide support for ProModel’s ActiveX
functionality, with limited programming assistance available.
Beyond Technical Support?
We have an excellent team of consulting professionals
available to assist you. ProModel consultants can help
you build custom solutions, including powerful applications
linked to ERP and other data systems. Please contact
us for more information.
What’s the latest version
of my product?
The latest version is 7.5. The latest update is available
in the Solution's Café. Download
it now!
What version of the product
am I using?
From within your ProModel product, select Help >
About <product name>
What are the latest version’s
features?
Our latest version, 7.5 includes the following:
• Model Collaborator – not only gives modeling
teams the ability to independently work on different
sections of a more global model and then bring the individual
models together to be simulated, it also gives individual
model builders a more capable model merge.
• New Shift Editor – the Shift Editor has
been completely rewritten in .NET. You can more quickly
define your shifts and breaks in an easier to use interface.
• New Array use – Arrays can now be used
to initialize the same ProModel fields that Macros have
been able to. For example, you can initialize Location
capacity or Resource units with an Array! The key is
to make sure the Array data is imported from an XLS
file or a database.
• Enhanced LOAD statement – the LOAD statement
now has a PERM option that causes the load to act like
a JOIN. Basically, entities can be permanently loaded
(joined) onto a base entity. This extends joining capability
but through the LOAD statement which already had great
capability with the IFF <condition> and IN <time>
options.
• New Status Light state – the Waiting state
now shows as yellow for single capacity locations. Previously
it would show blue, the same as Empty/Idle.
• More preemption, more often – more preemption
checks have been implemented such that preemption should
occur more regularly. In particular, in situations where
a preemptor is initially denied in its attempt to preempt
because the preemptee is in a non-preemptable state.
Once the preemptee gets into a preemptable state, it
should now check for a preemptor and be preempted in
more situations than it had been.
• Mouse wheel and scrolling tables – the
mouse wheel will now scroll your tables! Also, when
grabbing the scroll bar to quickly move to different
records (i.e. rows), the table will be dynamically refreshed
showing exactly which record you are on (previously,
the table would not be updated until you released the
scroll bar).
• New Check for Updates – the automatic
check for updates utility has been replaced with our
latest .NET version so it is compatible with Windows
Vista.
• Excel 2007 files (.XLSX) are now supported.
• EMF graphics supported – Graphic files
of type EMF (Enhanced Meta File) can be imported into
Background Graphics and the Graphic Editor.
• And more…
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