ServiceModel uses ProModel’s advanced simulation technology
to reduce cost, increase productivity, accelerate cycle time
and improve customer service.
Customers like General Electric, IBM, Johnson & Johnson,
Pfizer and DuPont apply our solutions to solve complex applications
including:
• Reducing order-to-cash cycle time
•
Supporting 6 sigma projects
•
Accelerating new product development
•
Adding advanced analytical capabilities to ERP systems
•
Optimizing supply chain and logistics networks
•
Improving customer service with lower cost
•
Optimally designing call centers
Here are just a few specific examples from thousands of success
stories, describing how our customers have applied ProModel
technology for financial, logistical, and government applications.
Solution: Optimally designing call centers.
American Express was looking to both reduce costs and improve
customer service at 4 major operation centers, with 8,000 employees
and more than 100 million customer phone calls per year. Our
technology was used to develop models for resource allocation
and call routing that considered variations in phone agent
skill level and inbound calls. After identifying savings of
more than $1 million, American Express now
applies the technology in other areas.
Solution: Emergency preparedness.
The FAA Aviation Safety Hotline takes calls from people having
knowledge of FAA regulation violations and disasters. ProModel
developed a custom model of their phone system and expected
variation of incoming calls based on various past disasters.
The solution was used to design and evaluate new technology
and staffing, thus improving customer service to the public
at lower cost.
Solution: Event logistics and planning.
The 2002 Winter Olympics were one of the most complex logistics
challenges EVER. ProModel products and services were used to
design security systems and bus transportation for most of
the venues. The predictive technology enabled the Salt Lake
Organizing Committee to model and test various scenarios related
to security operations, weather, and transportation system
design.
Read more details in our FEATURED
STORY.
Solution: Evaluating new equipment and processes.
Delta used ProModel to evaluate new equipment for transporting
planes. They evaluated an investment in new tugs that could
be cross-utilized, and developed an optimum solution that saved
Delta millions of dollars.
Solution: Defense contractor manufacturing improvement.
Carrier Corporation, a division of United Technologies, used
ProModel to accurately model their refrigeration equipment
paint line. They found that more than $800K of planned throughput
improvement projects would have little or NO impact on actual
throughput. Instead they proved that, by installing a new paint
oven, they could adequately improve throughput. This caused
an annual benefit of $370K, and resulted in overall savings
to Carrier of more than US$1 million.
Solution: Defense contractor manufacturing improvement.
Boeing uses ProModel to implement lean manufacturing and has
dramatically reduced manufacturing costs. Counter-intuitive
process changes were identified to reduce work-in-process
inventory by as much as 1/3, improving delivery performance
in a complex manufacturing process with over 1 million individual
parts. |
