ServiceModel® Optimization Suite is simulation-based software for evaluating, planning or re-designing service industry systems. This software allows you to build a computer representation of your system and test a variety of scenarios to find the best. The animation and graphical output reports are powerful tools for visualizing and understanding the behavior of your system.
Your entire service business revolves around the design of your company systems.  However, you’re often faced with questions about the effectiveness of those systems that take time and money to answer.

• Do you have the most effective type and number of personnel?

• Could business segments such as logistics, order processing, sales, and customer service be more productive?
• How can you lower operating costs and simultaneously improve the quality of service?

Questions such as these could be answered through costly trial and error or they could be visualized in advance, through ServiceModel’s animated user interface and dynamic VAO methodology.

Create a dynamic, animated computer model of your service business environment from CAD files, process or value stream maps, or Process Simulator models. Clearly see and understand current processes and policies in action.

Brainstorm using the model to identify potential changes and develop scenarios to test improvements which will achieve business objectives. Run scenarios independently of each other and compare their results in the Output Viewer developed through the latest Microsoft WPF technology. Easily perform Six Sigma Analysis with ServiceModel’s integration to Minitab®.

Determine the most effective course(s) of action for your enterprise by optimizing the performance of your system(s) based on the analyses conducted in step 2.  Determine optimum answers to issues such as:

• Capacity of service and waiting areas
• Customer service times
• Staffing and employee productivity
• Vehicle and courier schedules
• Facility design – determine the appropriate number of service windows, bays or parking spaces you need?
• Resource requirements.

The ServiceModel Advantage:

ServiceModel software allows you to:

• Prove ideas before implementing them
• Quickly evaluate alternatives without disrupting the system
• Justify capital investments
• Better process design
• Streamline operating procedures
• Communicate ideas graphically.

ServiceModel is successfully used by leading companies, including American Express, Disneyland, Chase Manhattan Bank, Delta Air Lines, Jet Blue, UPS, Social Security Administration, and many more. The software was successfully used by the Salt Lake 2002 Organizing Committee to evaluate and successfully optimize spectator flow, emergency planning and transportation systems for the Olympic games.
ServiceModel allows you to replicate your current system or plan a new system in a risk free computer environment and to visualize its real-life behavior with all the variability and interdependencies of actual service systems. Analytical output reports such as graphs, plots and histograms, are automatically generated so that your ideas can be evaluated with objective, statistical methods, long before money and time are spent in implementation. 

ServiceModel Features

ServiceModel software features allow you to:

• Conduct Quick-start modeling with a convenient interface
• Develop multiple risk free "what if" scenarios independently of each other
• Import and analyze data in Microsoft Excel 2010® format
• Complete Six Sigma Analysis with integration to Minitab®
• Automatically create output reports developed in the latest Microsoft WPF Technology
• Obtain accurate object-oriented results for your entire system
• Capture system randomness and variability utilizing over 20 statistical-distribution types; or directly import your own data
• Model distribution to other divisions and departments with run-time licensing.

Online help and calendars defining shifts and time off are also available.


The following tools and services are included with your ServiceModel software to maximize your success.

• SimRunner Optimization Software
• Stat:Fit Statistics Package
• Three-day introductory training class
• One year free technical support and product upgrades 
• Priority on consulting and training services
• Special discounts
• 24/7 technical support
• Access to the ProModel "Solutions café."

The ProModel predictive technology offers you the power of creating customized front-end and back-end interfaces that communicate directly with ServiceModel.
Using Microsoft Visual Basic (or any other ActiveX-enabled language), you can add capabilities to ProModel products including:

• Customized user interface with table inputs
  
• Custom-designed parameter screens
  
• Automatic model creation from external data sources (e.g. Excel spreadsheets, databases, or ASCII text files)
• Software execution from another application
  It's easy-to-use and easy-to-implement for faster and better results. It's power to change the future.