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Featured Project Review

Lean Six Sigma Analysis to Improve Space Shuttle Orbiter Tile Removal and Replacement Process

Click here to read the full project review.

Client:
United Space Alliance


Situation:
United Space Alliance (USA) is the prime contractor to NASA for space flight operations, responsible for all space shuttle fleet and all international space shuttle processing operations.

One of the key components of the outer surface of the shuttle orbiter is the tile. An orbiter tile is a quartz fiber block with silica coating. The tiles provide thermal protection for the orbiter’s skin during ascent and re-entry.

Tiles need to be removed and replaced for a variety of reasons including:
• Damage during launch and landing
• Modifications to the vehicle
• Access to other systems

The process to remove and replace tiles was identified as one which needed to be improved due to the following:
• High scrap rate
• Long cycle time
• Limited resources
• Increased volume expected to support Orbiter Major Modifications (OMM)


Objectives:
Utilize Lean Six Sigma methods to analyze and improve the tile removal and replacement process.


Solution:
USA’s Processing and Manufacturing Group developed a solution which utilized a combination of Lean Six Sigma methods and simulation technology to help Visualize, Analyze, and Optimize the Tile Removal & Replacement process. ProModel’s ProcessSimulator, a plug-in to Microsoft’s Visio, was utilized because of its capability to simulate process maps and complement the Lean Six Sigma methodology.

To view the results and to see addtional data and graphs please download the entire project review in Adobe Acrobat PDF.