ProModel Online Newsletter

Service News

Support Updates

New Customer Contract

Enhance the value of your ProModel investment by maintaining your annual customer contract.

Benefits

• Automatic ProModel/MedModel/ServiceModel software upgrades and product enhancements for the duration of your contract.

• Access to ProModel Technical Support. We offer extended technical support hours, 6:00 a.m. to 6:00 p.m. Mountain Time.

• 3 D Animator – plugs into ProModel, MedModel, & ServiceModel.

• Application specific strategy review with a Senior Application Specialist (appointment based) – 4 per year.

(Click her to read more)

New Employees

Aaron Nelson – Technical Support Engineer
Aaron recently joint the ProModel Corporation in 2007. Prior to this, he was Network Administrator for an Arizona law firm, Aspey, Watkins, and Diesel. Since being with ProModel, Aaron completed several simulations courses. Aaron has a great understanding of computer technology associated with ProModel simulation software, and is able to utilize his understanding while communicating with customers. He is currently the Process Simulator dedicated support Engineer.

Ryan Reyes, Technical Support Engineer
Ryan recently joined ProModel in March of 2007. Previously he was a senior support technician for a local marketing company. Ryan has worked in the technical support field in various capacities from hardware support to software support. Ryan has completed a number of simulation training courses since he has arrived at ProModel.

Training Updates

ProModel’s training program is here for you. We have free monthly training webinars, a simulation certification program, and a variety of in-depth continuing education classes available. We are now offering regularly scheduled classes in our Allentown, Pennsylvania office. If the convenience of an east coast training site is helpful for you, be sure to check out our schedule of upcoming classes.

For complete details and a schedule of upcoming courses and course descriptions please visit the ProModel training page.

Webinars

Join us on the 2nd Friday of each month to hear the latest suggestions for using your ProModel products. With tips, techniques, and highlights of features, these courses are designed to help you unleash the power of your product. For more information, see our webinar page.

To view an archive of previous webinars, log on to the Solutions Café* and go to our webinars page for complete details and presentations. Some of the topics covered were expression and string arrays, database connectivity, ProActiveX, hierarchical modeling in Process Simulator, Stat::Fit and many more.

*If you need assistance you can contact technical support at support@promodel.com.